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How Viettel creates AI breakthroughs from daily ‘pain points’
Vietnam Net - E | English | News | Dec. 3, 2025 | UndeterminedTech Development/Adoption
Viettel Solutions has approached AI development by focusing on practical challenges in its daily operations rather than abstract concepts. Deputy General Director Le Thanh Cong emphasized starting with real "pain points"—small but critical problems where AI can create clear value. This led to AI applications in complex business process management and customer care workflows, resulting in a 30-50 percent reduction in violation rates, demonstrating significant and sustainable operational improvements.
The company also integrates AI into routine tasks by deploying an internal AI assistant that drastically reduces the time employees spend searching through documents, improving everyday work efficiency. AI has been embedded in Viettel Solutions' products for years, including intelligent traffic systems and image analysis, but now AI capabilities have expanded to key sectors such as transportation, oil and gas, education, healthcare, government, and business, becoming a crucial driver of competitive differentiation.
Viettel Solutions sees AI as a strategic pillar for 2026-2030 and is investing heavily in resources and talent to accelerate AI development. The company has built a robust hardware infrastructure with thousands of GPUs and a team of hundreds of AI engineers capable of managing the full AI value chain. Collaborations with Big Tech firms like NVIDIA and Qualcomm provide access to cutting-edge technologies and reduce R&D timelines. The goal is to enable widespread, practical AI use across all customer segments rather than focusing on niche or showcase solutions.
Pilot projects include AI-driven traffic density mapping for Hanoi, tailored to local conditions, showcasing domain-specific AI applications. Viettel Solutions aims to focus AI efforts on specialized areas with high impact potential, such as energy, healthcare, and finance. In these sectors, AI will enhance efficiency, optimize costs, and expand healthcare accessibility. The company views AI as a tool that automates repetitive tasks, freeing employees for more complex, creative work, and recognizes that successful AI implementation requires readiness to change processes, clean data management, and capable teams—factors Viettel Solutions addresses through experienced engineers and adaptable development models.